Legal

Terms of Service

Welcome to Local Growth Advantage. These Terms of Service apply when you use our website or purchase products or services from us.

Services

Local Growth Advantage provides services and products designed to help local businesses improve their online presence and customer experience. Services may include website troubleshooting and repair, SSL/HTTPS configuration, website maintenance, local visibility services, reputation and review solutions, and related digital services.

We also sell TapReview NFC/QR review cards that allow a customer to open a business’s Google review page by tapping the card with a compatible smartphone or scanning its QR code.

Website Repair Services

Before beginning website repair work, we may request access to your website, hosting account, domain/DNS provider, WordPress administration area, or other systems necessary to diagnose and correct the reported problem.

We will only access systems for which the customer has authorized us to perform work.

Website repair may include troubleshooting issues such as SSL/HTTPS errors, DNS configuration problems, WordPress errors, plugin conflicts, website outages, server errors, redirects, and other website availability or configuration problems.

A repair does not guarantee future uninterrupted operation of a website or third-party hosting service.

If additional work is discovered beyond the originally agreed scope, we will obtain the customer’s approval before charging for that additional work.

TapReview Cards

TapReview cards use NFC and/or QR technology to direct users to a destination configured for the purchasing business, such as its Google review page.

Local Growth Advantage does not guarantee that customers will leave reviews, that reviews will be positive, or that Google will publish or retain any particular review.

Customers should use review cards in accordance with applicable platform policies.

Payment

Prices are disclosed before purchase. Payment may be made in cash or, when offered, through a third-party payment processor such as Stripe.

Stripe is offered as an optional payment method for customers who prefer not to pay with cash.

By purchasing a product or service, you authorize payment of the amount shown at checkout or otherwise agreed to before work begins.

Third-Party Services

Some services depend on third-party providers such as website hosts, domain registrars, Google, WordPress, plugins, and other technology providers.

Local Growth Advantage is not responsible for outages, policy changes, suspensions, software failures, or other events caused by third-party providers outside our control.

Contact

Questions regarding these terms can be sent to hello@localgrowthadvantage.com.

Purchases and fulfillment

Local Growth Advantage wants customers to understand how products and services are fulfilled and when refunds may be available.

Website Repair & Digital Services

The price and scope of a website repair or digital service will be communicated before work begins.

Work begins after payment or other agreed authorization and after the customer provides the access and information necessary to perform the service.

Estimated completion times may vary depending on the problem and whether resolution depends on a hosting company, domain registrar, software provider, or other third party.

If Local Growth Advantage determines that we cannot perform the agreed service before substantive work has been completed, the amount paid for that service will be refunded.

Once the agreed repair or digital service has been successfully completed, fees for completed work are generally non-refundable.

If you believe the agreed work was not completed correctly, contact us so we can review the issue and, where appropriate, attempt to correct it.

Additional Work

Sometimes troubleshooting reveals a problem that requires work beyond the original service purchased. We will explain the additional work and obtain approval before charging an additional fee.

TapReview Cards

TapReview cards are pre-made products. Their NFC and QR destinations can be programmed for the purchasing business, but the physical card design is not customized.

Cards are generally provided in person at the time of purchase. If shipping or another delivery arrangement is offered, the applicable terms will be explained before purchase.

If a card arrives damaged or does not function as intended, contact Local Growth Advantage so we can troubleshoot the card and, when appropriate, replace the defective product.

Any applicable return or refund terms will be disclosed before purchase.

Cancellations

A digital service may be cancelled before work begins. Once work has started, cancellation and refund eligibility will depend on the amount of work already performed.

Refund Processing

Approved refunds are returned to the original payment method. Processing time after a refund is issued depends on the customer’s bank or payment provider.

Contact

For questions regarding an order, repair, cancellation, or refund, contact Local Growth Advantage at hello@localgrowthadvantage.com.